Terms and Conditions
Last updated: 11 September 2026
These terms apply when you request a quote, make a booking or receive a service from Bertins Cleaning Services. They are intended to be clear and fair, and do not remove rights you may have under applicable law.
Quotes and bookings
We will confirm the service, location, timing and agreed price before work begins. Quotes are based on the information you provide. A material change to the property, scope of work or access requirements may require an updated quote or booking arrangement.
Access and customer responsibilities
Please provide safe and reasonable access to the agreed area and tell us about relevant hazards, fragile items, pets, building rules or special instructions. We may pause or reschedule work where conditions are unsafe.
Payments
Payment arrangements will be agreed before the booking or stated in the quotation or invoice. Please make payment by the agreed method and by the due date shown. If there is a payment concern, contact us promptly so we can try to resolve it.
Service standards and concerns
We take reasonable care in providing services. If you have a concern, please contact us promptly with your booking details and a clear description. We will review the matter and, where appropriate, discuss a reasonable remedy.
Property and belongings
Please secure cash, valuables and confidential materials before the visit. We are not responsible for loss or damage caused by an undisclosed hazard, a pre-existing condition or circumstances outside our reasonable control.
Changes and cancellations
Our cancellation and rescheduling arrangements are set out in the Cancellation Policy. Please read it before booking.
Privacy
We use personal information to respond to enquiries, arrange and deliver services, and manage customer communications. Read our Privacy Policy for more information.
Contact us
Email info@bertinsgroup.co.uk, call +233 024 846 5561, or WhatsApp 07344 171776.