Privacy Policy
Last updated: 11 September 2026
Bertins Cleaning Services respects your privacy. This policy explains how we collect, use and protect information when you contact us, request a quote or book a service.
Information we collect
We may collect your name, telephone number, email address, service location, preferred appointment details and information needed to prepare a quote or provide the requested cleaning service. We may also keep messages or feedback you send to us.
How we use your information
We use your information to respond to enquiries, provide quotations, arrange bookings, manage services, communicate with you, handle payments or refunds where applicable, improve our service and meet legal or accounting requirements.
Phone and WhatsApp
Information you provide by phone or WhatsApp is used to reply to your enquiry and manage your booking. We do not sell personal information.
Sharing and security
We share information only where necessary to deliver a service, process a payment, comply with the law or work with a trusted provider supporting our business. We take reasonable steps to protect information from unauthorised access, loss or misuse.
Your choices
You may ask us to correct your contact details, ask what information we hold about you or ask us to stop direct marketing. Some information may need to be kept for legal, accounting or dispute-resolution purposes.
Contact us
Email info@bertinsgroup.co.uk, call +233 024 846 5561, or WhatsApp 07344 171776.