Supplies Terms & Conditions

Last updated: 2 September 2026

These terms apply to orders for cleaning products, equipment, hotel amenities and guest supplies from Bertins Supplies. They are for general information and do not remove statutory rights.

1. Products and availability

Product descriptions and images are intended as a guide. Availability may change, and we may need to offer a suitable alternative, revise a quote or confirm a later delivery date before accepting an order.

2. Orders and pricing

Orders are subject to our written confirmation. Prices, delivery arrangements, quantities and payment terms are those stated in the applicable quote, invoice or order confirmation. Please check those details and notify us promptly of any error.

3. Delivery and checking goods

Please ensure someone can receive the order at the agreed address. Check goods as soon as reasonably possible and contact us promptly if an item is missing, damaged, incorrect or faulty so we can review the issue.

4. Returns and hygiene-sensitive goods

Where a return is appropriate, we will explain the process in line with applicable law. For health, hygiene and safety reasons, sealed personal-care, hotel amenity or cleaning products may not be suitable for return once opened or unsealed, except where goods are faulty or rights under law apply.

5. Custom and bulk orders

Products sourced, branded, assembled or ordered specifically for you may have different cancellation or return arrangements. These will be stated clearly before the order is confirmed.

6. Product use and care

Use products only as intended and follow labels, instructions and safety guidance. Keep products away from children where appropriate and store them safely.

7. Contact and legal rights

For questions, use the contact details on the Bertins Supplies page. Nothing in these terms limits statutory consumer rights.